Chat that resolves, not just responds
Voicero Text handles orders, returns, exchanges, and carts — all in one conversation.
👤 "Where's my order #18245?"
🤖 "Your order #18245 shipped yesterday with UPS. Estimated delivery is Friday. Want me to text you updates?"
👤 "I need to exchange size M to L"
🤖 "I can start an exchange for the same color in size L and email a prepaid label. Confirm?"
👤 "Add 2 black tees to my cart"
🤖 "Added 2 Black Essentials Tees to your cart. Ready to checkout?"
Full‑service chat, powered by your data
Company‑trained
Uses your products, policies, and content to give precise answers.
Understands context
Remembers the conversation and user details during the session.
Always current
Pulls live availability, pricing, and options before it acts.
Gets stuff done inside chat
Get orders
Find orders by email, order #, or customer account, instantly.
Track packages
Pulls carrier status and ETAs right into the chat.
Auto returns
Generates labels and initiates refunds without manual steps.
Auto exchanges
Swaps variants and confirms the new order in seconds.
Add to cart
Adds items from suggestions or Q&A right to the cart.
Update info
Edits addresses, preferences, and subscriptions on request.
Quick, clear, and capable
Instant resolutions
Returns, exchanges, and updates completed inside one chat.
Personalized help
Remembers context and history within the session for tailored replies.
No dead ends
If an action is needed, it performs it — not just points to a page.
Fast info retrieval
Vectorized content makes answers and actions feel instant.
Happier customers, leaner ops
Lower support costs
Deflects repetitive tickets so teams can focus on high‑value issues.
More revenue
Assists with purchasing and reduces abandonment in key flows.
Daily insights
Shows what customers ask and where to improve content and UX.
Scales on demand
Handles peak volume without additional headcount or tooling.